We sell online in full compliance with current regulations

 

These terms and conditions of sale govern the sale of products marketed by VINISANTERENZIO.IT.

All contracts for the purchase of finished products, through the aforementioned internet site and according to the procedures indicated here, between the seller and the customer, will be governed by these terms of sale (in accordance with Italian law and in particular with Legislative Decree 70 / 2003 on electronic commerce and Legislative Decree 206/2005 with specific reference to the law on distance contracts). Any changes or new conditions of sale will be promptly reported to the Customer, will be effective from the time of publication on the site and will be applied only to sales concluded after publication.

Acceptance of sales conditions

The contract stipulated between VINISANTERENZIO.IT and the Customer must be considered concluded with the acceptance of the order by VINISANTERENZIO.IT The acceptance is considered tacit, if not otherwise communicated with any modality to the Customer. By placing an order in the various ways provided, the Customer declares to have read the information provided during the purchase procedure and to accept the conditions transcribed below. The Customer is therefore invited to carefully read these terms and conditions and to print them or save them on another durable medium accessible to him.

Purchase mode

The Customer can only purchase the products on the site https://www.vinisanterenzio.it at the time of placing the order as described in the relevant information sheets. The information supplied with the products reproduces those supplied by the manufacturers. VINISANTERENZIO.IT, therefore, reserves the right to modify the information of the products to adapt them to those supplied by the producers, without prior notice. The images on the site are provided to the customer to facilitate the recognition of products, due to changes in the packaging by the manufacturer, the photos may not exactly reflect the appearance of the product delivered. The correct reception of the order is confirmed by VINISANTERENZIO.IT by an e-mail reply, sent to the e-mail address communicated by the Customer. This confirmation message will contain the date and time of receipt of the order and an "Order Number", to be used in any further communication with VINISANTERENZIO.IT, as well as a reference to the present conditions of sale. In case of non-acceptance of the order, VINISANTERENZIO.IT commits itself to a timely communication to the Customer. All prices on the site are intended as prices to the public and, therefore, inclusive of VAT. VINISANTERENZIO.IT reserves the right to change prices at any time, without notice. The prices to the public do not include any taxes, duties and taxes applicable in the country of destination of the products and / or services where this is different from Italy. These costs, different from country to country, are charged to the customer, which is responsible for verifying the amount with the competent customs authorities. Upon a written request we will reimburse the customer for the costs incurred.

Terms of payment

The Customer can purchase the products on the VINISANTERENZIO.IT website using different forms of payment, as indicated in the purchase procedure. Any additional costs related to a specific payment method will be explicitly highlighted during the purchase procedure.

Delivery methods

VINISANTERENZIO.IT delivers its products through specialized couriers. Shipping costs, in general, are charged to the customer and are explicitly highlighted at the time the order is placed. Depending on the destination area of ​​the goods, deliveries may take place over a period of time ranging from 24 hours to 4 days, subject to setbacks (however at the latest within thirty days from the date of the order). The customer upon receipt of the goods is required to verify the integrity, if the customer had doubts about the integrity of the same, must indicate it on the delivery receipt. The customer will have 14 working days to verify the integrity of the goods and communicate in writing by e-mail to info@vinisanterenzio.it any damages.

Right of withdrawal

The Customer has the right to withdraw from the contract, without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the Customer or a third party, other than the carrier and the designated Customer, acquires physical possession of the goods. To exercise the right of withdrawal, the Customer is obliged to inform VINISANTERENZIO.IT of the decision to withdraw through an explicit declaration sent to the contacts indicated above (for example by letter sent by post, fax or e-mail). To this end it may use this WITHDRAWAL FORM but it is not mandatory. To comply with the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. If the Customer withdraws from this contract, all payments made to VINISANTERENZIO.IT will be reimbursed, including delivery costs (with the exception of additional costs resulting from the choice of a type of delivery different from the less expensive type of standard delivery offered), without undue delay and in any case no later than 14 days from the day on which VINISANTERENZIO.IT is informed of the Customer's decision to withdraw from this contract. These refunds will be made using the same payment method used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not incur any costs as a consequence of such reimbursement. The reimbursement may be suspended until receipt of the goods or until the Customer has demonstrated that he has returned the goods, if previous. The Customer is requested to send back the goods and deliver them to VINISANTERENZIO.IT without undue delay and in any case within 14 days from the day in which he communicated the withdrawal from this contract. The deadline is met if the Customer sends back the goods before the expiry of the 14-day period. The costs of returning the goods will be charged to the customer. The Customer is only responsible for the diminished value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. Products damaged or used, even partially, are not replaced or refunded.

warranty

The customer who buys as a consumer has the right to guarantee products and services purchased within 24 months of purchase and under the conditions established by law, provided that communication is communicated to VINISANTERENZIO.IT of the defects found, with the same procedures for withdrawal, within 2 months of their discovery.

Privacy

The personal data requested when placing the order are collected by VINISANTERENZIO.IT and processed on computer media, in order to meet the obligations arising from the contract concluded with the Customer and will not under any circumstances be transferred to third parties. VINISANTERENZIO.IT guarantees its Customers compliance with the law on the processing of personal data, governed by the privacy code referred to in Legislative Decree. No. 196 of 30.06.03. The data controller is VINISANTERENZIO.IT, in the person who from time to time has the legal representation, unless a manager is appointed pursuant to art. 29 of Legislative Decree n. 196/2003. The customer, at any time, has the right to withdraw consent to the processing of personal data with written notice to be sent to VINISANTERENZIO.IT, at the address above. The client, pursuant to art. 7 of Legislative Decree no. 196/2003, has the right to access their data according to the procedures provided therein. Marketing communications will be sent only with the explicit consent of the Customer issued together with the authorization to process and send it to the online registration form.

Protection of minors

VINISANTERENZIO.IT does not sell wine or other alcoholic products to anyone under the age of 18. The courier will not deliver wine or other alcoholic products to anyone under the age of 18 and may request proof of identity to check age.

Complaints

Any complaint must be sent by email to info@vinisanterenzio.it.

Jurisdiction and applicable law

The sales contract between the Customer and VINISANTERENZIO.IT is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this contract of distance selling, if the customer is a consumer, the territorial jurisdiction is that of the reference forum of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Caserta.